Overnight Help Desk Technician Job at Valor Network Inc, Glassboro, NJ

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  • Valor Network Inc
  • Glassboro, NJ

Job Description

Overnight Help Desk Technician Location Glassboro, NJ :

Overnight Help Desk Technician

Duties and Responsibilities include the following. Other duties may be assigned.

  • This position is between the hours of 9 PM-5 AM 2-4 days per week.
  • Provides customer support for resolution of operational issues as they arise during daytime, evening and overnight shifts.
  • Team member of the call center assisting users with completing functions.
  • Effectively troubleshoots Level 1 technical issues.
  • Resolves or escalates problems to management as needed.
  • Documents, tracks and monitors IT and communications problems to ensure a timely and complete resolution.
  • Maintains a strong working knowledge of supported systems and workflow procedures and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
  • Trains users in learning new company-provided applications and assists in problem solving for applications issues.
  • Assists with setup of accounts for users.
  • Provides support with documentation, write up instructions, and procedures.

Qualifications:

  • To perform this job successfully, an individual must have:
  • Strong customer service skills
  • Positive proactive personality
  • AbIiliy to perform basic troubleshooting

Education/Experience:

  • High school degree, additional education is encouraged.
  • Prior customer service or information technology experience.

Special Skills:

  • Verbal communication skills
  • Customer service oriented
  • Team player

Work Environment:

  • Work is performed remotely on a computer workstation.

Physical Requirements:

  • Sitting
  • Keyboarding
  • Speaking
  • Vision for Computer Use

Job Tags

Full time, Remote work, Day shift, Afternoon shift, 2 days per week,

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