Job Description

Position Overview: The Inside Sales Manager drives sales performance, fosters a collaborative team environment, and ensures the consistent achievement of monthly sales targets. Responsibilities: • Learn the firm’s scripts and methods for Intake, Sales, and Follow-up calls with past clients. • Audit sales team calls and emails and score their results in the audit form. The goal is to audit three calls with feedback per team member (50% of weekly responsibilities). • Review recordings of these three types of calls to ensure our scripts and methods are followed. • Monitor daily sales activity and prepare weekly/monthly sales metric reporting. • Maintain accurate records of feedback provided to each sales team member. • Collaborate with firm leadership to develop ongoing sales strategies. • Review and ensure sales staff capture all client information within the CRM. • Develop and execute training and development plans for inside sales personnel. • Collaborate with the legal team to ensure a seamless client experience. • Supervise the call queue to ensure the team is available to take calls and chats. • Audit referral emails to ensure they are "client-ready." Qualifications: • Proven track record of hitting and exceeding monthly sales targets. • Bilingual in English and Spanish (minimum C1 level in both languages). • 2+ years of experience in a sales environment. • 3+ years of experience in a supervisory role (QA and/or Operations). • Ability to work independently and manage tasks effectively. • Proficiency in technology , with experience in Hubspot or the ability to develop basic competency. • Intermediate knowledge of spreadsheets and tracking team performance. • Basic knowledge of CRM systems . About Company: Raleigh Immigration Law Firm is a dedicated team of immigration professionals committed to defending families and protecting individuals from deportation. Since 2010, we have fought each case with the tenacity we would apply to our own family—we believe everyone deserves a second chance and the chance to build a life without fear. Join us and become part of a mission-driven law firm where empathy, expertise, and excellence converge to change lives.

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